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Getting Started

How to use, charge, and get the most out of your mask
8 articles

Understanding the modes and how to use your mask

Understanding the modes and how to use them The CHOUOHC Radiance LED Mask has multiple treatment modes, each with a different combination of light colors and session duration. Here's how to navigate them. How to turn the mask on Press and hold the top button for 3 seconds. A quick tap will not turn the device on. Hold until the lights illuminate. Top button — Modes 1 and 2 Press the top button to cycle between Mode 1 and Mode 2. Mode 1 — 20 minutes total The triangle indicator lights on the remote will show top and right lit. | Duration | Color | |---|---| | 10 minutes | Red | | 5 minutes | Blue | | 5 minutes | Dark red | The mask will shut off automatically at the end of 20 minutes. This is normal — it has completed the session. Mode 2 — 10 minutes total The triangle indicator lights on the remote will show top and left lit. | Duration | Color | |---|---| | 7 minutes | Pink | | 1 minute | Purple | | 1 minute | Blue | | 1 minute | Yellow-orange | The mask will shut off automatically at the end of 10 minutes. Bottom button — Modes 3–6 The bottom button accesses Modes 3 through 6. Each mode has its own duration and light sequence. Refer to page 37 of your instruction manual for the full breakdown, or watch the official tutorial video: https://youtu.be/YZxKs33UEU4 Face mask and neck piece - To use both the face mask and neck piece together, connect both pieces and select any mode - To use only the neck piece, plug in only the neck piece connection — you do not need the face mask connected - Mode 1 and the other modes run both pieces simultaneously when both are connected Understanding the triangle indicator lights The three triangle lights on the remote indicate which mode you're in. Different combinations of top, left, and right triangle lights correspond to different modes. If you're unsure which mode you're in, refer to the manual. The mask turned off — is that normal? Yes. Every mode has a set duration and will shut off automatically at the end of the session. This is not a malfunction. Simply press and hold the button again to start a new session.

Last updated on Apr 02, 2026

How to charge your remote (controller)

How to charge your remote (controller) The remote is the power source for your CHOUOHC Radiance LED Mask. Here's how to charge it correctly and what to look for. What you need - The charging cord included in the box - The power adapter included in the box Do not use a phone charger, laptop USB port, or any third-party adapter. Using unofficial accessories is the most common cause of charging problems. Charging steps 1. Plug the charging cord into the remote 2. Plug the other end into the provided power adapter 3. Plug the adapter into a wall outlet 4. Leave the remote to charge for 3 full hours 5. The indicator lights on the remote will be on during charging 6. When the lights turn off, the remote is fully charged Important: the lights turn off when it's done This is counterintuitive — many customers expect the lights to stay on when fully charged. With the CHOUOHC remote, the lights going off means charging is complete. Do not unplug before the lights turn off. How long does the battery last? A fully charged remote powers approximately 3 full sessions before needing to be recharged. Each session is up to 20 minutes. You should expect to recharge every few days with daily use — not after every single session. If you're finding the battery drains after just one session consistently, something may be wrong with the battery. See our troubleshooting guide: Remote / controller not charging or won't hold a charge. Can I charge and use it at the same time? No. Charge the remote fully before use. Do not attempt to run a session while the remote is plugged into the charger.

Last updated on Apr 02, 2026

Complete mode guide — all 7 modes explained

Complete mode guide — all 7 modes explained The CHOUOHC Radiance LED Mask has 7 modes across two buttons. Here's everything you need to know about each one. How to navigate the modes Button 1 (top button) controls the Total Care modes: Neck Mode, Mask Mode 1, and Mask Mode 2. - Long press Button 1 to power on in Mask Mode 1 - Short press to cycle: Mode 1 → Mode 2 → Power Off - Long press to power off at any time Button 2 (bottom button) controls the Pinpoint Care modes: Mask Modes 3 through 6. - Long press Button 2 to power on in Mask Mode 3 - Short press to cycle: Mode 3 → Mode 4 → Mode 5 → Mode 6 → Power Off - Long press to power off at any time Switching between groups: While in Modes 1 or 2, long press Button 2 to jump directly to Mode 3. While in Modes 3–6, long press Button 1 to jump back to Mode 1. Looking for a mode without near-infrared (NIR)? Mode 5 is the only mode that contains no near-infrared light. It uses Red and Yellow LEDs only. If you need to avoid NIR for any reason, Mode 5 is the one to use. Button 1 — Total Care Mode Neck Mode — 20 minutes For neck wrinkles and sagging Uses red and near-infrared LEDs to reach both surface and deep layers of the dermis, stimulating collagen production to improve the appearance of wrinkles and sagging in the neck. | Phase | Duration | Colors | |---|---|---| | Single phase | 20 minutes | Red + Near-infrared | Indicator light: Light 0 (neck icon) illuminates. Mask Mode 1 — 20 minutes (Night) For overall skin tightening and anti-aging before sleep The skin's metabolism slows down with fatigue. Mode 1 works to tighten skin texture and pores and improve sagging — making it ideal for your pre-sleep skincare routine. | Phase | Duration | Colors | |---|---|---| | Phase 1 | 10 minutes | Red + Yellow + Near-infrared | | Phase 2 | 5 minutes | Blue + Near-infrared | | Phase 3 | 5 minutes | Red + Near-infrared | Indicator light: Light 1 illuminates. Mask Mode 2 — 10 minutes (Morning) For pore tightening, brightening, and makeup-ready skin Mode 2 helps calm overnight bacterial buildup, tighten the skin, and improve skin texture for better makeup adhesion. Great for mornings when you don't have much time. | Phase | Duration | Colors | |---|---|---| | Phase 1 | 7 minutes | Red + Yellow + Blue + Near-infrared | | Phase 2 | 1 minute | Red + Yellow + Blue + Near-infrared | | Phase 3 | 1 minute | Yellow + Blue + Near-infrared | | Phase 4 | 1 minute | Blue + Near-infrared | Indicator light: Light 2 illuminates. Button 2 — Pinpoint Care Mode Mask Mode 3 — 20 minutes For wrinkles and sagging — deeper collagen focus Designed for greater skin tightness by promoting collagen regeneration from surface to deep dermal layers. Best for those targeting visible wrinkles and sagging. | Phase | Duration | Colors | |---|---|---| | Single phase | 20 minutes | Red + Yellow + Near-infrared | Indicator light: Light 3 illuminates. Mask Mode 4 — 25 minutes For enlarged pores and excess sebum Enlarged pores are caused by overactive sebum glands and clogged pores. Mode 4 works to control sebum gland activity and encourage collagen regeneration in open pores to tighten them. | Phase | Duration | Colors | |---|---|---| | Single phase | 25 minutes | Red + Yellow + Blue + Near-infrared | Indicator light: Light 4 illuminates. Mask Mode 5 — 20 minutes ✦ No NIR For brightening, dark spots, and dullness This is the only mode with no near-infrared light. It uses Red and Yellow LEDs only. Yellow and red LEDs stimulate epidermal cell metabolism, helping to break down and remove melanin buildup from the skin's surface — improving the appearance of dark spots and dullness. | Phase | Duration | Colors | |---|---|---| | Single phase | 20 minutes | Red + Yellow only | Indicator light: Light 5 illuminates. Mask Mode 6 — 15 minutes For acne-prone skin Acne is caused by sebum, clogged pores, and the proliferation of bacteria. Mode 6 helps control bacterial activity and reduce inflammation to calm acne-prone skin. | Phase | Duration | Colors | |---|---|---| | Single phase | 15 minutes | Red + Yellow + Blue + Near-infrared | Indicator light: Light 6 illuminates. The mask turned off — is that normal? Yes. Every mode has a fixed duration and will shut off automatically when the session is complete. This is not a malfunction. Simply long press Button 1 or Button 2 to start a new session. Using with the neck piece When the neck piece is connected to the mask, it will automatically run in the same mode as the mask. You do not need to set the neck piece separately.

Last updated on Apr 02, 2026

Is the mask safe for me to use?

Is the CHOUOHC Radiance LED Mask safe for me to use? LED light therapy is widely used in professional skincare settings and is generally considered safe for most people. That said, there are some situations where we recommend checking with your doctor before using the mask, and a few where use is not advised. Check with your doctor first if you are: - Currently being treated by a doctor for any condition - Recovering from a serious illness - Pregnant or breastfeeding — LED light therapy is broadly considered safe during pregnancy and breastfeeding by skincare professionals, but as with any beauty device during this time, we recommend getting clearance from your doctor first - Taking medications that increase photosensitivity (some antibiotics, retinoids, and acne medications can make skin more sensitive to light) - Managing any chronic skin condition such as eczema or psoriasis When in doubt, a quick conversation with your dermatologist or GP is always the right call. Rosacea Red light therapy is widely considered beneficial for rosacea-prone skin. Red light has well-established anti-inflammatory properties and is generally the most suitable wavelength for this condition. Mode 1 or Mode 3 — both of which are red-light focused — are the best starting points. If you have an active rosacea flare-up with open or broken skin, wait until it has settled before starting. Begin gradually, monitor how your skin responds, and build up from there. Most people with rosacea find red light to be one of the gentler, more supportive treatments available. The mask should not be used if you have: Medical devices: - A pacemaker or any internal electronic medical implant - Life support equipment such as an artificial heart-lung machine - Any wearable medical electronic device (e.g. electrocardiograph, infusion device) Certain medical conditions: - Heart disease, abnormal blood pressure, or malignant tumors - A febrile, infectious, or acute illness - A weakened immune system or are using immunosuppressants - Hemophilia, bleeding disorders, diabetes, or facial neuralgia - Epilepsy or sensitivity to flashing lights - Keloid scarring, facial melanosis, or photosensitivity disorders - Capillary dilation from long-term steroid use or liver dysfunction Skin and healing situations: - Active wounds, eczema lesions, herpes, psoriasis, or infected skin — do not use directly over affected areas - Within a short time of chemical peeling treatments at a salon or clinic - Skin that has previously reacted badly to beauty equipment or cosmetics Areas where the mask should not be applied: - Directly over the eyeballs or upper eyelids - Around the heart area - Inside the mouth or on mucous membranes - Over moles, viral warts, or pathological skin spots - Over any open wounds or skin with active irritation General safe use guidelines: - Remove all metal objects and glasses before use — earrings, necklaces, watches - Do not look directly into the LED lights during a session - Do not use in combination with other beauty devices at the same time - Recommended daily limit is 30 minutes — do not exceed this on any one area of skin - Stop immediately if you experience any pain, discomfort, redness, or skin abnormality during use and consult a doctor if it persists - Do not use in the bathroom or near water — the device is not waterproof - Before each session, cleanse your skin — no products on the face during use A note on sensitive skin and reactions Skin responds differently depending on your overall health and condition on any given day. If you notice redness, rash, or itching after use, discontinue and consult a dermatologist. This doesn't necessarily mean the mask isn't right for you long-term — a doctor can help you identify whether it's a reaction to the light, a particular mode, or an unrelated skin event.

Last updated on Apr 02, 2026

Caring for your mask — cleaning, storage, and maintenance

Caring for your mask — cleaning, storage, and maintenance Keeping your mask clean and properly stored will extend its life and ensure each session is hygienic. Cleaning after each use Wipe the mask down after every session using a soft cloth lightly dampened with water, then wrung out firmly. Do not use a soaking wet cloth. Never use any of the following — they can damage the surface and degrade the LEDs: - Alcohol or alcohol-based wipes - Alkaline agents or solvents - Thinner or benzine - Polish remover (nail polish remover) - Polishing powder or abrasive cleaners - Hot water - Chemicals or disinfectants Do not leave any beauty serum, gel, or skincare product on the mask after use. Wipe it clean before storing. Cleaning the eye pad The eye pad (the soft cushioned part that sits against your eyes) can be removed and washed separately if it becomes heavily soiled. - To remove: Grip the eye pad and pull it away from the mask - To wash: Rinse with water and allow it to dry completely before reattaching - To reattach: Press it firmly back into place and confirm there are no gaps between the pad and the mask before using Do not use the mask if the eye pad is not fully and securely attached. Storage Store the mask in the dust bag provided. Avoid storing in: - Direct sunlight - High humidity or damp areas (including the bathroom) - Extreme temperatures — very hot or freezing environments - Inside a car on a hot day - Near heating appliances or sources of heat - Near magnets or other electronic devices If you haven't used the mask in a while If the mask has been unused for 6 months or more, inspect it before your next session. Check that the LEDs are lighting up normally and look for any cracks or visible damage. Do not use if anything appears abnormal — contact us at support@chouohctokyo.com. Battery care The built-in lithium-ion battery is not replaceable. Over time with repeated charging and use, battery performance will naturally decline slightly — this is normal and not a defect. If the battery drains significantly faster than expected, see our troubleshooting guide. If you plan not to use the mask for an extended period, charge it to full and then run a brief test session once a month to keep the battery healthy. Can I use it internationally? Yes — the CHOUOHC Radiance LED Mask is dual voltage and works worldwide straight out of the box. The AC adapter is compatible with 100–240V and 50/60Hz, covering every country's standard household voltage. Always use the provided USB cable and AC adapter rather than third-party accessories.

Last updated on Apr 02, 2026

How often should I use the mask, and when will I see results?

How often should I use the mask, and when will I see results? Recommended frequency For best results, daily use is ideal. That said, life gets busy — and consistency over time matters more than perfection. If you can use the mask 3 to 5 times per week, you will still see meaningful results. The key is making it a regular part of your routine rather than stressing about hitting every single day. Daily maximum: You can use the mask up to twice a day, with a maximum of 45 minutes of total treatment time per day. Each session runs for as long as your selected mode lasts — modes range from 10 to 25 minutes — and the mask will turn off automatically when the session is complete. Simply start a new session if you'd like a second round. How to get the best out of each session 1. Cleanse your skin first — remove makeup, SPF, and any residue so the LEDs can work directly on clean skin 2. Apply a light moisturizer — a basic layer of hydration before use helps the skin absorb the treatment 3. Remove glasses and all metal jewelry before putting the mask on 4. Choose the right mode for your goal — see the complete mode guide for a breakdown of what each mode targets 5. Stay consistent — LED light therapy is cumulative. Results build over weeks of regular use, not overnight When can I expect to see results? LED light therapy works gradually and results vary by skin type, age, and the concern being treated. As a general guide: - 2–4 weeks: Many users notice improved skin texture, reduced dullness, and a more even tone - 4–8 weeks: Visible improvement in pore appearance, early signs of firming and reduced fine lines - 8–12 weeks and beyond: More significant collagen-related improvements — firming, sagging reduction, and sustained clarity Results accumulate with ongoing use. Think of it like exercise — the benefits compound the more consistently you show up. Which mode should I use daily? It depends on your primary skin concern. You can also rotate modes throughout the week: - Anti-aging / overall skin health: Mode 1 (night) or Mode 3 - Morning routine: Mode 2 - Dark spots / brightening: Mode 5 - Pores / oiliness: Mode 4 - Acne-prone skin: Mode 6 - Neck: Neck Mode See the complete mode guide for full details on each.

Last updated on Apr 03, 2026

What's in the box and what does each piece do?

What's in the box and what does each piece do? Every CHOUOHC Radiance LED Mask order comes as a complete kit — the face mask and neck mask are sold together, not separately. Here's what's in the box and what each piece does. What's included | Item | Purpose | |---|---| | The Radiance LED Face Mask | The main LED mask worn over the face. Contains 1,026 LEDs across red, blue, yellow, and near-infrared wavelengths. | | The Radiance LED Neck Mask | LED piece worn around the neck. Contains 502 LEDs across red, yellow, and near-infrared. Connects to the mask and runs in sync with it, or can be used independently. | | The Radiance Stand | A display stand for the mask. Included for customers in the USA, Canada, and Australia. Not included for customers in Europe or the Middle East. | | Controller (with built-in battery) | Powers and controls the mask. Has two buttons for navigating all 7 modes. The battery is built in and rechargeable — it is not replaceable. | | 2 USB Type C Cables | One long cable (connects the controller to the mask or neck piece) and one short cable (connects the mask and neck piece together when using both simultaneously). | | AC Adapter | Plugs into a wall outlet for charging the controller. Dual voltage — compatible with 100–240V and works worldwide. | | Manual and Warranty Card | Keep this — it contains your warranty card which you will need for any warranty claims. | | Dust Bag | For storing the mask when not in use. | A note on the Radiance Stand The Radiance Stand is included with orders shipped to the USA, Canada, and Australia. Customers in Europe and the Middle East receive all other items but do not receive the stand. How the pieces connect - Mask + Neck together: Use the long USB cable from the controller to the neck piece, and the short USB cable to connect the neck piece to the mask. When connected, the neck piece follows whatever mode the mask is in. - Mask only: Use the long USB cable from the controller directly to the mask. - Neck only: Use the long USB cable from the controller directly to the neck piece. The neck piece has two USB ports — either one works. A note on USB cables Only the USB Type C cables included in the box are compatible with this device. Third-party USB cables will not work and may cause charging or connection issues. If you lose or damage a cable, contact us at support@chouohctokyo.com.

Last updated on Apr 02, 2026