The Morpho isn't charging or won't hold a charge
Not charging at all
If the red indicator light does not come on when you plug the device in:
- Check the USB Type C cable — ensure it is fully seated in both the device port and the adapter. Try reseating both ends.
- Try a different wall outlet — the outlet itself may have no power
- Use only the included cable and adapter — third-party accessories are not guaranteed to work and may fail to charge the device
- Check for debris in the charging port — gently inspect the USB port for any dust or obstruction and carefully clear if needed
If none of the above resolves it, the charging port or battery may have a fault. Contact us at support@chouohctokyo.com.
Charging but losing charge very quickly
If the device charges (red light comes on) but the battery depletes much faster than expected:
- Ensure you are charging fully to green before use — partial charging over time can affect battery performance
- Avoid leaving the device in direct sunlight or extreme heat — this degrades lithium batteries
- If the battery life has noticeably worsened over time, this may indicate natural battery aging — contact us at support@chouohctokyo.com and we can advise based on your warranty status
Charging indicator reminder
| Light | Status | |---|---| | Red on | Charging | | Green on | Fully charged | | Blue flashing | Battery low — charge immediately |