Remote / controller not charging or won't hold a charge

The remote (controller) is the power source for your CHOUOHC Radiance LED Mask. If it's not charging correctly or losing charge faster than expected, work through the steps below before reaching out to us.

What to expect from a healthy remote

Charge time: approximately 3 hours for a full charge
Indicator lights: the lights on the remote will turn off when fully charged — this is how you know it's done
Battery life: the remote is designed to last approximately 3 full sessions before needing to be recharged
If you're charging every night after a single 20-minute session, the battery is not performing as it should

Step 1 — Use only the provided charging cord and adapter

This is the most common cause of charging issues. Using a third-party cable or USB adapter can prevent the remote from charging correctly.

Use only the charging cord and adapter that came in the box
Do not substitute with a phone charger, laptop USB port, or any other cable

Step 2 — Charge for the full 3 hours

A partial charge can cause the remote to appear charged but cut out mid-session.

Plug in the remote and leave it untouched for the full 3 hours
The charging indicator lights will be on during charging and will turn off when the charge is complete
Do not unplug early

Step 3 — Check the charging indicator lights

While the remote is plugged in:

Lights on = currently charging ✓
Lights off = fully charged ✓
Lights not coming on at all = the connection may not be made properly, or there may be a fault

If no lights come on when you plug in the remote, try reseating the cable firmly at both ends.

Step 4 — Test after a full charge

Once fully charged, test the remote by holding the power button for 3 seconds. A quick press will not turn it on — it requires a held press.

If it turns on and runs for a full session → charging issue may have been resolved
If it still cuts out quickly or won't turn on → there may be a fault with the battery

Still not working?

If you've completed all the steps above and the remote is still not holding charge, please contact us. We'll ask you to send a short video showing the charging process and the remote being turned on so our team can assess the issue.