Shipping — delivery times and tracking

How long does delivery take?

Orders are shipped directly from Japan via DHL and typically arrive within 5–7 business days from the date your order is dispatched.

We dispatch orders within 1 business day of purchase, excluding Japanese public holidays. Business days are Monday through Friday in Japan.

If a product is on pre-order or temporarily out of stock, this will be clearly noted on the product page at the time of purchase, and your dispatch timeline will be longer than usual.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation with your DHL tracking number. You can use this to follow your package's progress directly on the DHL website at dhl.com.

My tracking shows delivered but I haven't received my package

If your tracking shows your order as delivered but you haven't received it, please check:

• Around your front door, mailbox, or any secure drop locations
• With neighbours in case it was left with them
• With anyone else at your address who may have accepted it

If you still can't locate it after checking, contact us at support@chouohctokyo.com with your order number and we'll look into it with DHL on your behalf.

Can I change my shipping address after ordering?

Address changes can only be made before your order has been fulfilled. If you need to update your delivery address, contact us as quickly as possible at support@chouohctokyo.com with your order number and the correct address. Once the order has shipped, we are unable to redirect it.

Please double-check your shipping address carefully before completing your purchase — we cannot be held responsible for orders that are undeliverable or lost due to an incorrect address provided at checkout.